SHIPPING POLICY

All orders are shipped within five (5) business days of receipt of order Monday through Friday (8am to 5pm local time). Orders placed between 4pm and 5pm local time on Fridays will be processed the following Monday. We use the United States Postal Service and FedEx to deliver our orders. If the shipping carrier provides a tracking number, we will update your order with the tracking information.

The rate charged for shipping your order is based on the weight of the products ordered and the delivery location. If an item goes on back order, we will ship you order in parts as items are made available. You will not be charged an additional shipping fee for any back-ordered items. We offer FREE SHIPPING on orders of $39 or more for all contiguous United States addresses.* For orders under $39, you will be charged a shipping fee of $5.99 (effective May 5th, 2021).  We ship internationally for a flat rate, which will be calculated at check out.

We cannot ship to the following locations: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. 

* Please note that we are unable to deliver to addresses containing PO Box numbers.

Signature confirmation policy

At PETKIT, we prioritize the safety and satisfaction of our customers. To enhance delivery security, we provide a signature-required service for all products in the PETKIT Auto Litter Box series and the PETKIT AirSalon series. This ensures that your purchase is securely received upon delivery. If no special instructions are provided at checkout, this signature-required service will be applied by default to all eligible products.

Customers who prefer not to use the signature-required service may opt out by notifying us in advance by leaving a message with your request. We will update your order accordingly. 

Important Notice:

By opting out of the signature-required service, PETKIT cannot assume responsibility for claims involving shipments where the carrier confirms successful delivery to the specified address but the recipient reports non-receipt. In such instances, customers will need to directly liaise with the shipping carrier to resolve the issue.
We appreciate your understanding and cooperation in helping us ensure a secure and reliable delivery experience.