SHIPPING POLICY

All orders are shipped within 5 business days of receipt Monday – Friday 8 am – 5 pm. Orders placed between 4 pm and 5 pm on Friday are due for processing by the following Monday. We use the United States Postal Service and FedEx to deliver our orders. If the shipping carrier provides a tracking number, we will update your order with the tracking information.

The rate charged for shipping your order is based on the weight of your products and your location. If an item goes on back order, we will ship the part of your order. You will not be charged with additional shipping and handling fee for the back-order shipment. We offer FREE SHIPPING on orders of $39 and more for contiguous United States addresses. For orders under $39, the charge will be $5.99. (Starting on May 5th, 2021) And we ship internationally at a flat rate. The shipping cost will be calculated at check out.

The following addresses cannot be delivered: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.

* Please note that we are unable to deliver to addresses containing PO Box numbers.

Signature confirmation policy

At PETKIT, we prioritize the safety and satisfaction of our customers. To enhance delivery security, we provide a signature-required service for all products in the PETKIT Auto Litter Box series and the PETKIT Air Salon series. This ensures that your purchase is securely received upon delivery. If no special instructions are provided at checkout, this signature-required service will be applied by default to all eligible products.

Customers who prefer not to use the signature-required service may opt out by notifying us in advance. or (Simply leave a message with your request, and we will update your order accordingly.)

Important Notice:

By opting out of the signature-required service, PETKIT cannot assume responsibility for claims involving shipments where the carrier confirms successful delivery to the specified address but the recipient reports non-receipt. In such instances, customers will need to directly liaise with the shipping carrier to resolve the issue.

We appreciate your understanding and cooperation in helping us ensure a secure and reliable delivery experience.