Price Match Policy

Elevate Pet Care with PETKIT: Secure Easy Essentials Replenishment via Our Price Match Policy.

At PETKIT, we are committed to offering our valued customers premium products and services at competitive rates. Our Price Match Policy guarantees the best value for your purchase. Should you discover a lower price for an in-stock product at any of the PETKIT official stores, we will happily match the price as long as the identical product is in stock at our store. 
 
Kindly review the policy specifics below:

Price Matching Criteria:

We will match the price of any identical product that meets the following criteria:

• The product must be identical in brand, model, size, and specifications.
  
• The competing product must be currently available and in stock.
  
• The price being matched must be publicly advertised and verifiable.
  
• The price match request must be made within 14 days of the original purchase date.

Exclusions:

The following scenarios are excluded from our Price Match Policy:

• Discounts applied as a result of membership in exclusive groups, loyalty programs, or influencer partnerships.
  
• Price reductions due to manufacturer rebates, coupons, or gift cards.
  
• Prices from unauthorized dealers or third-party sellers on online marketplaces.

Verification Process:

To request a price match, please provide the following information:

1. A copy or screenshot of the competing product's advertisement with clear price details and applied date.
   
2. Proof of purchase from PETKIT, such as a receipt or order confirmation.

Price Adjustment:

If your price match request is approved, we will adjust the price of your purchased product to match the verified competing price. The difference in price will be refunded to your original payment method.

Contact Us:

To request a price match or for any further inquiries, please contact our Customer Service team at support@petkit.com or call our toll-free number at (888)851-2770 (9am-12pm & 1pm-6pm CST Mon.-Sun.)

PETKIT reserves the right to modify or discontinue the Price Match Policy at any time. The terms and conditions in effect at the time of purchase will apply.