1. What kind of cat litter is suitable for PURA Max?
PURA MAX is compatible with all kinds of cat litter: Clay litter, tofu litter, and mixed litter. If you want to use other types of litter, make sure it is less than 3mm in diameter.
2. Does PURA X have a weight limit?
PURA MAX is ideal for cats over 6 months old and weighing between 3.5 and 18 lbs.
3.How long can one bottle of purifying liquid last?
It depends on how often your cat uses PURA MAX. If your cat uses it 3-4 times a day, one bottle of purifying liquid will last for one month.
4.How to get rid of odors effectively?
4-1.It is recommended to use automatic cleaning, timely cleaning cat litter to avoid smell.
4-2. It is recommended to deodorize automatically 4-6 times a day.
4-3. After adding cat litter twice, it is recommended to completely replace it once.
4-4. Empty the waste container when it is full.
4-5. Clean the cat litter filter or inner cylinder every week.
5.Is the infrared sensor in PURA X harmful to cats?
The wavelength of visible light for animals is between 380nm and 780nm, and the infrared wavelength of PURA X is 950nm, which is completely harmless to cats and dogs, and both cats and dogs can not see, and will not sense.
6.Why does PURA X show that the cat entered but actually it didn't?
Please make sure you place PURA X on a hard flat surface without carpet, the carpet would prevent internal weight sensors from properly detecting your cat. Place it at least 5 cm from the wall, and there is no object near the entrance.
7.Why does PURA X get stuck for a few seconds during cleaning?
Please do not worry that it is normal. In order to be more conducive to clumping, and to filter the cat litter effectively.
8.I use tofu litter, but why does clean cat litter often get filtered out?
If you only use tofu cat litter, please add it to 85% or less. Because tofu litter is less fluid, adding too much litter can make clean litter easily filtered.
9.Where should PURA MAX be placed?
Please make sure you place PURA MAX on a hard flat surface without carpet, the carpet would prevent internal weight sensors from properly detecting your cat. Place it at least 5 cm from the wall, and there is no object near the entrance.
10.Where should the cat litter pad be placed?
Please place the cat litter pad in front of PURA MAX. Please note that the pad should not be pressed under PURA MAX as this will affect the weight sensor.
11.How to do if the remaining cat litter is not accurately measured?
Please make sure you place PURA MAX on a hard flat surface without carpet, the carpet would prevent internal weight sensors from properly detecting your cat. Place it at least 5 cm from the wall, and there is no object near the entrance.If the problem is not solved, you can double click the OK button on PURA MAX.
12.How to guide my cat to use PURA MAX?
Put the PURA MAX in the same place as your previous litter box and use the same cat litter that your cat normally uses. You can also place your cat in the litter box for the first time so that it can get used to the smell and touch of PURA MAX. Then, keep putting your cat in the PURA MAX litter box anytime you feel it is about to do its business.
13.Will PURA MAX clean watery stool?
If your cat's stool is liquid-like, set the waiting time for PURA MAX in the PETKIT app to a longer period until the stool solidified before PURA MAX can effectively clean it.
14.How to control the lighting system?
You can turn on the light via the PETKIT APP to check the inside of the cylinder easily. The light is designed to be turned on manually, as cats have sufficient vision at night, and a light that is suddenly turned on will scare the cat.
15.If the network is suddenly disconnected at home, will PURA MAX still work?
Yes, if the network is disconnected, PURA MAX will continue to work according to your previous PETKIT APP Settings.