How to delete your account?

It's important to note that deleting your account is an irreversible process, which we can't revert even if you perform it by accident.

  1. To delete your account
  2. Open PETKIT APP.
  3. Tap [Mine] - > [Settings] - >[Account management] - > [Log off an account], andclick OK in the pop-up window.
  4. Deleting your account will:
  5. Delete your account from PETKIT.
  6. Erase your devicesand pets
  7. Delete allcontent from album.
  8. Delete yourupdates in Pet Community.
  9. If you delete your account:
  10. You can't regain access to your account.
  11. We may retain certain log data in our databases even after you delete your account, but such data will be disassociated from any identifying information such that it can no longer be linked to your account. To do this, on a regular basis, we wipe certain identifying information from this log data, and we replace any instance of your account ID with a replacement identifier which cannot be linked back to your account once it is deleted.
  12. We may also keep your information for things like legal issues, terms violations, or harm prevention efforts.
  13. Please refer to our Privacy Policy for more information.