EverSweet 3 Pro (UVC) Pet Water Fountain

The cats and I both prefer this particular version of the EverSweet family of water fountains. The old square models meant that the cats were kind of limited to one of the four sides to drink. The round model means they can approach from any angle (and do). It also means we're less constrained in how we reassemble the unit. There's no front or back to try to match up.

Assembly was easy even the first time. I use the smart function because some of my cats like to drink from moving water and others like still. This way no one has to wait too long to get their preferred water style. The pump not having a cord to deal with makes it easier to clean it as often as you're supposed to and takes away one of my excuses to avoid cleaning the pump frequently.

My sole complaint (and it's really minor) is that the max fill line is a relatively small mark on the inside of the stainless bowl, which means you kind of have to rotate the reservoir before filling it so you can see the mark. I'd have preferred a line all the way around or some sort of indicator mark on the outside so I could orient the bowl to see the max fill line more readily. Fortunately a little dab of paint on the outside fixed that.

. They have sent only one component of the order to me on both occasions. For example, I ordered the entire water fountain and paid over $100 and received only the filter from the company. Upon trying to solve this issue with them, I was called a liar and asked to send photos of my package to the company. After submitting photos, I’ve still yet to receive a refund. Their products are nice, but the customer service is the worst I’ve experienced. They still have not issued a refund and essentially stole my money.

Cannot connect to my IPad so I don’t know how I can reset the fountain since there is no reset button on the base as my previous fountain had.
Can you help?

I put it up immediately and was sad about the plastic dish she has to drink from, she is used to stainless steel fountain. She looks at it, but hasn't sipped one sip yet. It is pretty and very quiet.

I have had it hooked up for less than a week. Every day it tells me it's out of water. Hours later, it works like normal while I did nothing. My first smart water fountain and I totally regret buying it and I have to suck it up because the return policy makes me pay for shipping and who knows how much that would be.