PETKIT Ecosystem Upgraded: One Account, Full Access

One PETKIT Account, Two Platforms — A Seamless Login Experience Is Here

We’re excited to share an important update that brings the PETKIT ecosystem closer together.

Now, your PETKIT account can now be used across both the PETKIT App and the official website, making it easier to access your information and subscriptions, no matter where you log in.

For users who previously maintained separate accounts for each platform — or needed to create new ones when switching between the App and website — this update removes that friction. If you’ve placed an order on the website, you can easily access those orders within the App. It’s all in one place, under one account.

What’s Changed?

For the first time, order-related information is accessible across platforms:

• Orders placed on the official website can now be accessed directly in the PETKIT App. In the “My Account” page, tap on “Order Management” to view all your website orders in one place.
• Cloud-based service subscriptions made in the App will soon be accessed across both the App and the website, offering a more unified experience.

 

Who’s Affected?

This update currently applies to users in the US and UK. Whether you're just joining PETKIT or have been with us for years, here's how it works:

New to PETKIT?

Register on either platform and gain instant access to both.

Already part of the PETKIT community?

Use the same login for both the website and App, regardless of where you registered first.

If your App and website accounts use different emails, we recommend updating your App email to match the one used on the website to unify access.

Why It Matters

This update simplifies the way you interact with PETKIT, laying the groundwork for a more cohesive and efficient experience across all touchpoints. It brings consistency to how you access your services and information, and ensures that your PETKIT account works as a single, unified identity.

With over a decade dedicated to smart pet care, we remain committed to delivering thoughtful, data-driven solutions that enhance pets’ well-being and strengthen the bond between pets and their parents.

Thank you for being part of this journey. Together, we look forward to creating smarter, more connected experiences for you and your pets.