- 3L food storage capacity
- Food grade ABS storag container
- 2.4 GHz Wi-Fi support ( 5GHz Not Supported)
- SUS304 stainless steel feeding bowl (replaceable)
- Wi-Fi & BlueTooth duo binding
- Mix pet food type compatible
- 10 meals/day Max.
- 10-50g food dispense per meal
- Product dimension: 316*296*167 mm
1. How to restart the Fresh Element Solo?
Unplug the power cord and plug it in again to restart the device. If there are batteries in the device, remove the battery and reinstall it.
2. Does the Fresh Element Solo support manual dispenser?
If the Fresh Element Solo has never been connected to the app, long pressing the button will not dispense food. Food will only be dispensed via the button once connected to the app.
3. How to share with others？
Step 1: Open the app, click on the feeder and enter the settings page
Step 2: Click "Share"
Step 3: Click "+" to enter the username of the user you want to share
Step 4: Select the user you want to share and click "OK"
Step 5: If you want to delete the shared user, turn on the sharing switch, click "-" and then click the user's avatar,then "-".
4. Why the Fresh Element Solo occasionally goes offline?
The device is offline because of the network. But no need to worry, it will still dispense food according to the feeding plan you set when it is offline, but the specific feeding record cannot be obtained on your app, it will display an unknown state, if the network returns to normal, feeder will be online.
5. Can the Fresh Element Solo still work without Wi-Fi?
The Fresh Element Solo needs to be connected to the app and wifi to set the automatic feeding plan. If you have set up the automatic feeding plan and there is no wifi, the device will prompt you it's offline. In this case, it will still dispense food according to the automatic feeding plan.
6. Why the food dispensation is inaccurate?
The Fresh Element Solo is not weighed, and the food is rotated through the impeller, so the weight of different volumes of food is different, and there will be differences.
7. How to add extra meals for your pets?
Click the"+" in the lower right corner of the feeding page to add meals.
8. Is it normal that the adapter makes noise?
If the noise is small, is normal.
If the noise is very loud or the customer feels it is very noisy, it can be replaced free of charge during the one-year warranty.
9. Why the Fresh Element Solo dispenses food not smoothly?
In winter, the temperature is low, and the animal fat contained in pet food will be solidified due to the low temperature, which will cause the food to slide down smoothly. It is recommended that you wipe the food outlet with a wet towel several times.
I love that you can control the portion sizes in the feeding times right from your phone and are able to distribute extra feeding with the top of a button.
The machine is easy to set up and link to a phone. My kitty hasn't figured out that I don't need to put food in each time yet (food is in the lower level), but he will.
I got my first cat a little over a year ago. Apparently the "scarf and barf" is a thing with cats. This cat would vomit up undigested food on a regular basis. Like constantly. So I did a little experiment: on the days when I was home, I set a timer and gave her a little bit of her food at a time. Problem solved! This feeder does the same thing when I can't be at home, waiting on my precocious feline 24/7! She gets 1/10 cup of food 5 times a day. I can't say she NEVER vomits but the occurences have seriously decreased! I get a notification on my phone when her food is dispensed and when the tank is almost empty. I can go away for a day knowing that she will get fed on a regular basis, too. I swear she can tell time, she paces around the bowl a few minutes before it dispenses! So happy with this product! Easy to set up and easy to use. I clean the bowl frequently and the tank when it's empty. I use Purina One and the pieces never get stuck. Two paws up for this invention!
This feeder has been super helpful when I go on 2-5 day long trips. I'm able to leave by cat by herself and have peace of mind. The app could definitely use some improvements as it is not very user friendly. The only thing to consider is that if you're out of town and your wifi goes out, you won't be able to access the feeder through the app to feed your pet so this is a downside. Aside from that, this feeder is a great quality product and 100% cat proof so don't worry about your cat opening it to access the food.
I have 4 cats that all wanted to eat at separate times starting at 4 in the morning. I got 2 feeders to see if I could sleep in for a change. I no longer have a 18 pound cat crawling across my face and neck at 4 am. Now, the minute they hear the feeders, they all eat.
Easy to put together and clean
Easy to program with a lot of flexibility for custom feeding schedules
Large container for food
Tight seal so food stays fresh
Bowls are not very deep so the 1/2 cup portion will block the dispenser
One feeder wouldn’t sync to Wi-Fi, customer service said it was my Wi-Fi even though the other feeder immediately connected
No way to see on the feeder what the remaining food level is
Overall, this was a great purchase for me and the cats. I already had 2 self cleaning litter boxes and a water fountain. Now, my kids are all set and spoiled!