PETKIT Fresh Element Solo
* Please note that we are unable to deliver to PO Box Addresses.
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FAQs
a. Can FRESHELEMENT SOLO be used outdoors?
The device cannot be used outdoors because it is not waterproof, or unexpected damage may be caused to it.
b. Will the food remain fresh in the FRESHELEMENT SOLO?
Yes. The desiccant bag and enhanced sealing ring work together to prevent moisture, keeping the food fresh for a longer period of time. The food-dispensing exit will automatically close after each delivery, effectively preventing any insect entry.
c. Can I still control FRESHELEMENT SOLO if I’m on vacation and away from my house?
Yes. The feeder is connected to the app via Wi-Fi. After successfully binding the feeder to the app, you can edit the feeding schedule at any time and from any location.
d. Will FRESHELEMENT SOLO work if the Wi-Fi gets disconnected?
Yes. If the network is disconnected, FRESHELEMENT SOLO will continue to dispense food according to your previous settings.
e. Will FRESHELEMENT SOLO work when there is a power outage?
Yes. When there is a power outage, the device automatically switches to battery mode, so you no longer have to worry about your pet missing a meal. It lasts up to 7 days in battery mode.
f. Is the backup battery included?
No, the battery is not included, and the device works with five AAA alkaline batteries.
g. How do I introduce my pet to FRESHELEMENT SOLO?
Place FRESHELEMENT SOLO in the same location as the current food bowl, and make sure it is not scheduled to feed yet. Give your pet a day or two to explore it. Add a small portion of your pet’s food to the bowl to provide a familiar meal for your pet. Once you notice that your pet has eaten from the feeder, set up the feeder to dispense food to interest your pet. Record a personalized voice message and play it to help your pet become more familiar with the feeder while you are there to reassure them.
h. What can I do with the PETKIT App after binding FRESHELEMENT SOLO?
You can customize the feeding schedule (including feeding time and the amount of food) for your furry friend. Extra feeding is available on the app. You can also check the dispensing records. The app will remind you of the device’s working status, such as food shortage.
i. How much food can FRESHELEMENT SOLO dispense?
It can dispense 1/20 to 1/4 cup (10-50g) of food per meal. Due to the different particle sizes and densities of different pet food, the actual weight of food dispensed per portion will be slightly different.
j. Is FRESHELEMENT SOLO convenient to disassemble?
Yes. The lid, food container, and food bowl can be detachable and washable.
This product is rated 4.7 of 5.0 stars.
It has received 40 reviews.