1. How to restart the Fresh Element Mini Pro?
Unplug the power cord and plug it in again to restart the device. If there are batteries in the device, remove the battery and reinstall it.
2. Does the Fresh Element Mini Pro support manual dispenser?
If the feeder has never been connected to the app, long pressing the button will not dispense food. Food will only be dispensed via the button once connected to the app.
3. How to share with others？
Step 1: Open the app, click on the feeder and enter the settings page
Step 2: Click "Share"
Step 3: Click "+" to enter the username of the user you want to share
Step 4: Select the user you want to share and click "OK"
Step 5: If you want to delete the shared user, turn on the sharing switch, click "-" and then click the user's avatar,then "-".
4. Why the Fresh Element Mini Pro occasionally goes offline?
The device is offline because of the network. But no need to worry, it will still dispense food according to the feeding plan you set when it is offline, but the specific feeding record cannot be obtained on your app, it will display an unknown state, if the network returns to normal, feeder will be online.
5. Can the Fresh Element Mini Pro still work without Wi-Fi?
The feeder needs to be connected to the app and wifi to set the automatic feeding plan. If you have set up the automatic feeding plan and there is no wifi, the device will prompt you it's offline. In this case, it will still dispense food according to the automatic feeding plan.
6. Why the food dispensation is inaccurate?
The feeder is not weighed, and the food is rotated through the impeller, so the weight of different volumes of food is different, and there will be differences.
7. How to add extra meals for your pets?
Click the"+" in the lower right corner of the feeding page to add meals.
8. Is it normal that the adapter makes noise?
If the noise is small, is normal.
If the noise is very loud or the customer feels it is very noisy, it can be replaced free of charge during the one-year warranty.
9. Why the Fresh Element Mini Pro dispenses food not smoothly?
In winter, the temperature is low, and the animal fat contained in pet food will be solidified due to the low temperature, which will cause the food to slide down smoothly. It is recommended that you wipe the food outlet with a wet towel several times.
I hardly ever review things on Amazon, but this cat feeder changed my life. You can program it to feed your cat throughout the day and it holds a ton of food, so if you have a large enough water dispenser for your cat you can leave it for a night or two. This is also the only automatic feeder that my cat has not been able to break into and get food. This thing is fort knox. Yeah it's a little expensive, but it's worth it.
We both love this purchase. I have wedged between a wall and a tall cabinet to discourage her from tipping it over to try and get more food. She did do it once but nothing came out (muahahaha). Technology has finally been able to outsmart my cat. I’ve only ever had it jam once and that was because a certain feline ripped it over. But with the wedging, we are good. I like that it alerts you to when food is getting low and when the desiccant needs to be changed. I can stay overnight without any worries. I’m very much pleased with this purchase 😇
I got this auto-feeder as a way to more accurately manage my cat’s food intake and help her lose weight.
Set up was very easy; the instructions were clear. The app makes it very simple to use, and I got my cat used to a regular feeding schedule in a matter of days.
Even after switching her over to a wet food diet (not compatible with the feeder, so it doesn’t get used as often), I still have the feeder set to give her small portions of dry food in the middle of the night. However, thanks to the log the app keeps (a daily record of every time you feed your pet), I found out that my cat has been holding the button on the top to dispense food for herself for several nights now. I was seeing several “manual” feedings occurring in the middle of the night while I was asleep.
This was easily solved by enabling the “child lock” feature in-app, and there have been no unexpected late night snacking sessions since.
Additionally, when I have longer work days away from home, I can feed her remotely with the app.
10/10 for a product that is simple, easy to use, and for a design that anticipated problems ahead of time and offers easy, intuitive solutions.
We had been through two other automatic cat feeders simply because my cat outsmarted them. This feeder on the other hand, she has no way of getting into the food and eating more than she should be. What I love most about this feeder is that the hole the food comes out opens and closes, and even trying to get it open myself is difficult, so I know for a cat that it's not possible.
What sets this feeder apart from others is the fact that the hole the food comes out, seals shut. Others will have an opening where my cat could stick her paw up and get food from, or she would essentially shake the feeder until food came out (she's very smart). If you have a sneaky, smart, pet who needs an automatic feeder that wont give them any possible way to access the food, this is your best bet. It has worked soooo well for us!!! Worth every penny and I could not recommend more.
I was afraid she maybe scared, but the Machine made no noise at all, and keep her foot fresh and serve the portions I chose too. it's wonderful and price was perfect, I am purchasing another for my dog. Thank you 😊